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Sally is a 38-year-old manager of a retail store in a busy strip mall in Portland, Oregon. Last week, in a panic, she called her regional manager, Darla.

“Danny gave me his two weeks’ notice today. Charlene quit last week. I do not have people to run the store. What do I do?”


Sally’s boss weighed Sally’s options:

  1. You run the store until you can find people to work
  2. Shut the store down until you can find people to work

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